Contact US! Coursebook with Audio CD

Call Center English Skills

Cover Art for 9780521124737, Contact US! Coursebook with Audio CD by Jane Lockwood, Hayley McCarthy
ISBN: 9780521124737
Publisher: Cambridge University Press
Published: 10 November, 2009
Format: Audiobook
Language: English
Saving: Saving: £68.12 or 74%

CONTACT US develops high-end professional English language communication skills for the BPO industry. The Coursebook contains 10 units with a total of 100 hours of motivating and highly relevant training material. The units are based on real calls taken from a cross-section of industries. The units need not be completed in sequence nor in full; the course is designed to allow trainers and students to use materials flexibly from the book according to their needs.

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