Managing and Motivating Contact Center Employees
Malcom Carlaw
ISBN: | 9780071428927 |
Publisher: | McGraw-Hill |
Published: | 16 December, 2002 |
Format: | ePub |
Managing and Motivating Contact Center Employees
Malcom Carlaw
Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.
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